Customer service software

Customer service is key to your company success.

Choosing the best customer service tool with the best features and usability is a must

Uncategorized

The Top Practices for Live Chat Management

Posted on 10 May 2018 in Uncategorized | 0 comments

How many times have you picked up items as you wandered around a store, only to leave them when you saw the huge queue at the checkout counter? Or gone into a store in need of customer support, but gave up because no one came to help you? We don’t want to wait in line […]

Read More

What Makes a Great Chat Session

Posted on 10 May 2018 in Uncategorized | 0 comments

When you chat with a customer in a shop, it’s usually easy to adapt your services to their needs. For online customer service agents, this adaptability is a little bit different. After all, your conversation are happening through a keyboard, and you don’t have facial cues, body language or tone of voice to help you […]

Read More

Key Benefits Live Chat Has For Customer Support

Posted on 02 Apr 2018 in Uncategorized | 0 comments

Businesses are engaging with more and more customers via online channels every day.  Now, more than ever, businesses need to fully support the online customer experience and provide customers with top notch online support.  In addition to conventional phone calls and emails, now there’s video, social media and live chat support. But should your business […]

Read More